Enables you to specify the individuals (employees and operators), manager reporting levels and user groups who can access cases with this case type.

Paging Area

Type

Enter the type of recipient who can access cases with this case type, or select one from the drop-down list. The options are set up in the CASREC narrative category.

Identifier

For ORIG type recipients (originator of the case) and REG type recipients (employee for whom the case was raised), this field defaults to N/K (Not Known) as these recipients are determined at the point the case is raised. Enter the ID of the individual, the reporting level or user group (depending on the type specified) who can access cases with this case type, or select one. The mode of selection varies, depending on the recipient type.

Description

Display only. The name or description of the selected recipient.

MD96G12