Enables you to create a new case for an employee.

Create Case

Case Number

Display only. The unique case number allocated to this case.

Raised

Display only. The date and time at which this case was created.

By

Display only. The name of the operator who created the case.

Employee

Enter the ID of the employee for whom you are creating the case, or select one by clicking window to display Employee Search.

Type

Enter the case type, or select one from the drop-down list. The available types are restricted to the case types you have access to as determined by your security profile.

Title

Enter a title for this case.

Your Comments

Enter information about this case.

Going To

The first recipient in the proposed route, as determined by the case type. Depending on your security profile settings, you may be able to select a different permitted recipient from the drop-down list. If you override the default recipient, the proposed route associated with the case type becomes inactive for the duration of the case.

Button

Attachments

This button is only displayed if the MISC > SWITCH > CASEATTACH system parameter is set to Y and Doc Storage is licensed. Click this button to display Web Portal Doc Storage, where you can view and upload documents against the case in Doc Storage.

MD96S18